REFUND POLICY

Refund Policy – Studio Two Eleven

Effective Date: 01.04.2025

At Studio Two Eleven, we strive to provide exceptional architectural and design services. Due to the nature of our work, our refund policy varies depending on the type of service or product purchased.

Refund Policy - the basics

1. Refunds for Design & Architectural Services

Non-Refundable Services: Once work has begun on a design or architectural project, fees paid are non-refundable. This includes conceptual designs, consultations, planning, and any completed work.
Cancellations Before Project Start: If a project is canceled before any work begins, a partial refund may be issued, excluding administrative and preparatory costs.
Project Termination by Client: If a client decides to terminate a project after work has commenced, no refunds will be provided for completed work, and additional fees may apply for services rendered.

2. Refunds for Physical Products (Models, Drawings, Materials, etc.)

Custom Items: Custom-made models, drawings, and materials are non-refundable unless they arrive damaged or defective.
Damaged or Defective Products: If a product is received in a damaged condition, clients must notify us within 7 days of delivery with photo evidence. A replacement or partial refund may be issued after evaluation.
Lost Shipments: If a shipment is lost in transit, we will assist in tracking the package and, if necessary, issue a replacement or refund based on the situation.

3. Refund Processing

Approved refunds will be processed within 7 business days and issued via the original payment method.
Clients are responsible for any transaction fees or bank processing times associated with refunds.

REFUND POLICY

Refund Policy – Studio Two Eleven

Refund Policy - the basics

1. Refunds for Design & Architectural Services

Non-Refundable Services: Once work has begun on a design or architectural project, fees paid are non-refundable. This includes conceptual designs, consultations, planning, and any completed work.

Cancellations Before Project Start: If a project is canceled before any work begins, a partial refund may be issued, excluding administrative and preparatory costs.

Project Termination by Client: If a client decides to terminate a project after work has commenced, no refunds will be provided for completed work, and additional fees may apply for services rendered.

2. Refunds for Physical Products (Models, Drawings, Materials, etc.)

Custom Items: Custom-made models, drawings, and materials are non-refundable unless they arrive damaged or defective.

Damaged or Defective Products: If a product is received in a damaged condition, clients must notify us within 7 days of delivery with photo evidence. A replacement or partial refund may be issued after evaluation.

Lost Shipments: If a shipment is lost in transit, we will assist in tracking the package and, if necessary, issue a replacement or refund based on the situation.

3. Refund Processing

Approved refunds will be processed within 7 business days and issued via the original payment method.

Clients are responsible for any transaction fees or bank processing times associated with refunds.

4. Contact Us If you have any questions or need assistance with a refund request, please contact us at hello@twoeleven.co

4. Contact Us
If you have any questions or need assistance with a refund request, please contact us at hello@twoeleven.co